Author Archive



A Refresher on Crisis Communication – by Amy Cook-Menzel, Communications Manager, ACUA

Posted on: April 2nd, 2020 by eric

Good communication is always important, but in a crisis, it is even more essential. The good news is that there are some basic commonsense steps to take to get information to your employees, stakeholders and the public. 

Create a communications team. A small team with key representatives from communications, leadership and Human Resources will help craft and vet messages to be sure they hit the mark.  

Develop your message. Your initial statement should include a clear explanation of what you are doing to manage operations and to keep staff and customers safe. In addition, remember to:

  • Accept responsibility – this applies to all crisis situations. Apologize (sincerely) if necessary and state the pertinent facts.
  • Explain – state the steps you are taking to move towards a solution, share response times and expectations as clearly as possible. 
  • Address questions people will have. Put yourself in their place and consider what you would want to know. Focus on what is important to them.
  • Empathize – show that you understand what is at stake.
  • Express thanks. 

Communicate early and often. Your key team members should work to establish a consistent message that can be shared with stakeholders as soon as possible. Be sure to provide updates often and take steps to monitor and respond to feedback from all communications channels.

Remember that it’s ok to change your mind. Sometimes we can anticipate what might happen, but it’s certainly possible that you may find that situations are changing quickly, and new plans must be implemented. Being transparent and sharing that you are open to making changes based on new information builds trust.

Make it easy for people to find relevant information.Place information on the home page of your website and pin it to the top of social media feeds so people will not have to search to find it.

A note on communicating with employees. Not only are they serving on the front lines, carrying out their work completing essential duties to protect public health, but every one of your employees also serves as an ambassador for your organization as they interact with public. Be sure you have a clear and consistent message companywide that is shared across all departments and employees. Post information in highly visible places, share through email and your company intranet. Communicate with employees often.

In all your communications, and in your daily work like, preparation, commonsense, clarity and sincerity go a long way in building trust and credibility. Look for ways to use this opportunity to help the public learn more about the work that your employees and your facility performs.

Be safe and keep communicating!

Governor Calls for 2020 Referendum on Lead Removal

Posted on: January 22nd, 2020 by eric

In his 2020 State of the State speech in January, Gov. Phil Murphy outlined plans to unveil New Jersey’s new Energy Master Plan, and hand-in-hand with that, discussed ongoing efforts to eliminate lead from water and sewer pipes throughout New Jersey.

“We’re working to protect every school and home in New Jersey from the dangers of lead,” Murphy said. “I applaud Mayor Ras Baraka, Essex County Executive Joe DiVincenzo, Freeholder President Brendan Gill, and many legislators, for their partnership to fast-track the elimination of lead service lines in the City of Newark.

“But, we all know this is a statewide problem. It extends far beyond just lead in old water lines — lead paint is a much bigger problem — and it extends to our suburban and rural communities.”

Murphy said the effort would require a “significant investment” that will involve funding to replace ol lead lines, as well as “a veritable army of union workers — plumbers and pipefitters, remediation experts, carpenters and laborers, among so many other tradespeople.”

Plans call for a proposal to be put together to go before voters in a November 2020 referendum.

Senate President Steve Sweeney echoed his sentiments, saying the senate should prioritize a clean water plan that would include drinking water protections for lakes, streams and aquifers.

“Clean water is a basic necessity and any formula for success must include quality education and a fully functioning transportation system,” Sweeney said. “These are major challenges that will require a major commitment of resources but we cannot afford to be intimidated. We have to be willing to invest political willpower if we are to make real and lasting progress.”

Registrations Now Open For 2020 Utility Management Conference

Posted on: January 20th, 2020 by eric

Registrations are now open for our 2020 Spring Utility Management Conference, set for March 10-11, 2020, at Caesars in Atlantic City. 

 

Plans are underway for the spring conference which includes Wave award presentations and distribution of certificates to the EPDA Cohort.

Caesars Reservations procedures

Online Registration Form
PDF Registration Form
A Call for Proposals!
Proposals Submission Form: Deadline – January 27, 2020

 

A Call for Proposals!

We are seeking proposals for presentations for AEA training programs, workshops, and conferences. Submissions are primarily used to create programs for the spring and fall conferences in Atlantic City but may be selected for other education activities such as the Environmental Professional Development Academy or special one-day and half-day workshops. For further details download this form, and to submit use this submission form.

 

Calling All Exhibitors!

Reach executive directors, commissioners, & other
key decision makers and thought leaders by exhibiting at the conference.

AEA focuses on effective management and long-term planning for public clean water and solid waste utilities in NJ. Our attendees are the people you want to reach– decision-makers at utilities that serve 8 million people!

For more information and/or to apply to exhibit, download this form.

Come exhibit at our spring Utility Management Conference and reach your audience

Posted on: December 18th, 2019 by eric

Plans are underway for our 2020 spring conference, which includes Wave award presentations and distribution of certificates to the EPDA Cohort. Registration information will be available the beginning of the year. The conference is set foe March 10-11, 2020 at Caesars in Atlantic City, NJ.

Do you want to reach your audience? Then sign up as an exhibitor!

Reach executive directors, commissioners, & other
key decision makers and thought leaders by exhibiting at the conference.

AEA focuses on effective management and long-term planning for public clean water and solid waste utilities in NJ. Our attendees are the people you want to reach– decision-makers at utilities that serve 8 million people!

For more information and/or to apply to exhibit, download this form.

The exhibit fee ($950) includes:

  • Sign
  • 8-foot draped table & chairs
  • 60-amp power
  • 100-word summary for program
  • Two exhibitor badges
  • Tickets for all meals and functions
  • Secure exhibit area

For further information contact Karen Burris at (609) 584-1877 or by email: [email protected]. No cancellations or refunds after March 2, 2020

Recognize excellence and nominate someone in the 2020 Wave Awards!

Posted on: November 6th, 2019 by eric

The Association of Environmental Authorities bestows Wave Awards to recognize excellence in the public water, wastewater, recycling, and solid waste sector in New Jersey. Submissions are reviewed by a three- member committee. This year’s awards will be presented at a luncheon on Day Two, Wed., March 11, 2020 of the spring utility management conference at Caesar’s in Atlantic City.

You may view and download a nomination form at this linkNominations are due Jan. 17, 2020

Why Should I Submit a Nomination?

Good work deserves attention. By submitting, you foster more success. You instill pride. You motivate. You help us raise awareness about the work we all do.

How Do I Submit A Nomination?

Complete the appropriate nomination form (see below). For each nomination, explain why the organization or individual award is merited. Include supporting documentation such as news stories, resumes, testimonial letters, or other material. Relevant project cost, savings attributed to an effort or project, descriptions of methodologies and other pertinent and distinguishing information should be included. Include photos or charts too, if applicable. Note: Certain limits on who can submit in some categories. See individual award type descriptions.

Nominations are due Jan. 17, 2020

Send the nomination via email (preferred method) to Karen Burris, by fax to 609-584-8271, or by postal mail, addressed to Karen, at the AEA offices, 2333 Whitehorse-Mercerville Road, Suite 2, Mercerville, 08619. For more information, contact Peggy or Karen.

Award Descriptions

Up-and-Comer

This award is aimed at helping cultivate association leadership and honor those who volunteer time and effort to AEA. The individual receiving this award is on the staff of a member organization and has, in the last three years, been consistently active and engaged in AEA, making a significant contribution to AEA and its members. Staff of regular and municipal member organizations eligible.

Individual Achievement

Recognizes extraordinary performance of duties of an operations or non-managerial staff member under difficult, adverse or challenging circumstances and/or recognizes skill and dedication. Ineligible: executive directors or department managers. Eligible: individual from regular and municipal member organizations.

Mutual Aid Achievement Award

Recognizes AEA regular or municipal member organization for outstanding or extraordinary effort to assist one or more member organizations during the past year. This awards celebrates the essence of AEA, because it is about banding together to face challenges and promote mutual interests.

Wave Service Award

Given to a non-member, individual who has gone to great lengths or effort over time to help AEA achieve its goals. This individual may be a regulator, a member of a local, state or federal legislative body or someone from any organization AEA works with in an on-going manner.

Life Member

Throughout AEAs history, there have been individuals from member organizations, who have devoted themselves to AEA, serving, volunteering and participating, and making outstanding contributions to AEA over time. Eligible individuals, from member organizations, may still be working in their profession or may be retired. The award permanently waives dues for the Lifetime Member upon their retirement, and it entitles them to attend AEA events. Lifetime Membership benefits do not accrue to the organization employing the honoree.

Outstanding Commissioner Award

This award will be given to a member of an authority board who: Has served six years or more; embodies a “customer service ethic” by consistently acting in the best interests of ratepayers; has fostered positive relationships/mutual understanding between a regular/municipal member and its community or between the member organization and legislators; has supported AEA through active participation in AEA events; has offered outstanding leadership. Nominees must be nominated by two other commissioners. Executive directors and professional consultants may not nominate commissioners.

Outstanding Associate Member, Individual

This award goes to an individual employed by an associate member company, who has been active in AEA for more than 6 years and who has contributed in an exceptional manner to AEA through his or her committee work, by speaking or writing to inform and educate members in publications or at workshops and conferences, or who has supported AEA regulatory, legislative or public relations initiatives. Nominations can come from regular, municipal and associate members. But associate members may not nominate someone from their own company.

Outstanding Associate Member, Organization.

This award recognizes an AEA associate member organization that has been a member for six or more consecutive years and that has supported AEA through active participation in committees, as presenters, through sponsorships, contributing to AEA education efforts or in some way consistently supported AEA. Only AEA Board and Executive Committee members may submit nominations, and the recipient is chosen by the Executive Committee.

Forward Thinking Award

This award recognizes regular or municipal member innovation. It is presented to members that adopt successful new approaches or techniques in use of technology, facility design, or management. Authorities will submit applications for review by a selection committee.

Public Education Award

This award recognizes an outstanding public relations or public education efforts on the part of regular or municipal members. The efforts must promote understanding of the water, wastewater, solid waste or recycling industries, provide insight into the vital nature of AEA members’ services, or encourage vocational development in the environmental management field. Regular, municipal or associate members may submit nominations for this award.

Best Management Practices Award

This award goes to an authority/municipality that has implemented a process or program that addressed a need and resulted in measurable improvement in personnel management, consumables and inventory management, technical systems, facility operations and maintenance, performance measurement, security measures, customer service or energy. Regular and municipal members may make nominations in this category.

Energy Savers Award

This award recognizes good management and innovation in connection with energy. Success in saving energy costs or consumption, adopting innovation technology or managing energy use are the types of efforts recognized with this award.

You may view and download a nomination form at this linkNominations are due Jan. 17, 2020

This year’s awards will be presented at a luncheon on Day Two, Wed., March 11, 2020 of the spring utility management conference at Caesar’s in Atlantic City.

Final Details for Our Annual Conference, Nov. 19-20

Posted on: October 28th, 2019 by eric

2019 AEA Annual Conference

November 19 – 20, Bally’s Atlantic City

Morning Session 9am – 12pm      
Course # 13-111906-30
3tch w/ww

Afternoon Session 1:30pm – 4:30pm   
Course # 13-111907-30
3tch w/ww

The theme of the conference is “The Next Decade.” Speakers already confirmed include The Honorable Vin Gopal, Senator-District 11, Melanie Walter, Director of the Department of Community Affairs Division of Local Government Services and Dan Kennedy, Director, Environmental & Utility Operations for the Utility & Transportation Contractors Association and former assistant commissioner at the NJ Department of Environmental Protection.

Conference Schedule
Agenda
Registration Form

Online Registration
Ballys Reservation procedure (Cut-off date is Nov. 1)

Sponsorship Opportunities